Refund Policy — Online Training Courses

This policy applies to online training courses and course bundles purchased from Pretty Perfect Beauty through our website. It does not apply to mobile facial or treatment bookings.

1. Your rights under Australian Consumer Law

Our courses come with consumer guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy excludes, restricts or modifies those rights.

If a course has a major failure to meet an applicable consumer guarantee, you may be entitled to cancel and receive a refund. If a failure is not major, we will provide an appropriate remedy within a reasonable time. If we cannot do so, you may be entitled to a refund or other remedy.

Where a refund or other remedy is required by law, we will honour those rights.

2. Immediate digital access

Our online training courses are delivered digitally. Once your purchase is completed and payment requirements are satisfied, your purchased course materials are made available to you.

3. No change-of-mind refunds

Because our training materials are digital and made available immediately following an eligible completed purchase, Pretty Perfect Beauty does not offer change-of-mind refunds.

This includes circumstances where a student:

• Changes their mind after purchasing.
• Purchases the wrong course or bundle.
• Loses interest or no longer requires the training.
• Does not have time to study.
• Does not complete the required assessments.
• Chooses not to access or use the training.

Please review course descriptions, inclusions, prerequisites and assessment requirements carefully before enrolling.

4. Lifetime course access

Students receive lifetime access to their purchased courses for as long as Pretty Perfect Beauty continues to offer them. If a course is retired or replaced, we will make reasonable efforts to maintain access or provide suitable alternative learning materials.

Students may return to their purchased course materials and learn at their own pace without additional course access fees.

Choosing not to complete a course does not, by itself, entitle a student to a refund.

5. Course bundles

Course bundles are sold as complete training packages at a combined price.

We do not offer discretionary partial refunds simply because a student decides not to complete one or more courses within a purchased bundle.

This does not affect any rights to remedies under Australian Consumer Law.

6. Afterpay, Zip and payment arrangements

Our change-of-mind refund policy applies regardless of whether payment is made in full or through an instalment or buy-now-pay-later arrangement.

Any refund required by law will be handled in accordance with applicable consumer rights and the relevant payment provider’s procedures.

7. Technical access assistance

If you experience difficulty accessing your purchased training, please contact us.

We will investigate the issue and take reasonable steps to restore access or resolve the problem promptly.

Your statutory consumer rights remain unaffected.

8. Contact us

For course-related concerns or refund requests, please provide your name, order details, the course or bundle concerned and a description of the issue.

Pretty Perfect Beauty
ABN: 19 657 334 734
Email: info@prettyperfectbeauty.com.au
Phone: 0432 639 759
Website: https://prettyperfectbeauty.com.au